:root{--ink:#17211d;--muted:#6f7c76;--line:#e4e9e6;--green:#0d3829;--gold:#b79a4c;--bg:#f5f7f6;--white:#fff;--blue:#386ee8;--red:#dc514b}*{box-sizing:border-box}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg)}button,input,select,textarea{font:inherit}button{cursor:pointer}.login-shell{min-height:100vh;background:radial-gradient(circle at 80% 10%,#174f3c 0,transparent 30%),linear-gradient(125deg,#061b13 0,#0b2c20 56%,#102f24 100%);display:grid;grid-template-rows:auto 1fr auto;padding:32px 6%;color:#fff}.brand{display:flex;align-items:center;gap:13px}.brand .logo{width:50px;height:50px;border-radius:50%;object-fit:cover;box-shadow:0 0 0 1px #ffffff55}.brand strong{display:block;font-size:21px;letter-spacing:-.5px}.brand span{display:block;font-size:11px;text-transform:uppercase;letter-spacing:1.5px;color:#b9c9c2;margin-top:2px}.login-card{align-self:center;width:min(480px,100%);margin-left:8%;background:#fff;color:var(--ink);padding:44px;border-radius:22px;box-shadow:0 32px 80px #0006}.eyebrow{color:#9a7a24;font-size:11px;font-weight:800;letter-spacing:2px}.login-card h1{font-size:38px;line-height:1.05;margin:13px 0 12px;letter-spacing:-1.5px}.login-card>p{color:var(--muted);line-height:1.6;margin:0 0 28px}.login-card label,.form-panel label{display:grid;gap:8px;font-size:13px;font-weight:700;margin:14px 0}.login-card input,.form-panel input,.form-panel select,.form-panel textarea,.panel select{border:1px solid var(--line);background:#fbfcfb;border-radius:10px;padding:13px 14px;outline:none;color:var(--ink)}input:focus,select:focus,textarea:focus{border-color:var(--gold)!important;box-shadow:0 0 0 3px #b79a4c20}.login-card form>button,.primary{border:0;background:var(--green);color:#fff;border-radius:10px;padding:14px 18px;font-weight:750}.login-card form>button{width:100%;margin-top:10px;display:flex;justify-content:space-between}.demo{border-top:1px solid var(--line);margin-top:25px;padding-top:18px;display:flex;gap:8px;align-items:center;flex-wrap:wrap}.demo b{width:100%;font-size:11px;color:var(--muted);text-transform:uppercase}.demo button,.ghost{border:1px solid var(--line);background:#fff;padding:8px 12px;border-radius:8px;color:var(--muted)}.login-shell footer{font-size:12px;color:#8ea49b}#app{min-height:100vh;display:grid;grid-template-columns:260px 1fr}aside{position:fixed;inset:0 auto 0 0;width:260px;background:#09281d;color:#fff;padding:25px 18px;display:flex;flex-direction:column}.inverse{padding:0 8px 28px;border-bottom:1px solid #ffffff17}.inverse .logo{width:44px;height:44px}nav{display:grid;gap:7px;margin-top:25px}nav button{border:0;background:transparent;color:#9db4aa;text-align:left;padding:12px 14px;border-radius:9px;font-weight:650}nav button.active,nav button:hover{background:#ffffff12;color:#fff}.side-foot{margin-top:auto;border-top:1px solid #ffffff17;padding:20px 5px 0;display:grid;grid-template-columns:38px 1fr 28px;align-items:center;gap:9px}.avatar{width:38px;height:38px;background:var(--gold);display:grid;place-items:center;border-radius:50%;font-weight:800}.side-foot b{font-size:12px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.side-foot small{color:#9db4aa}.side-foot button{border:0;background:transparent;color:#9db4aa;font-size:18px}.workspace{grid-column:2}.workspace>header{height:95px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 5%;gap:20px}.workspace header h2{margin:0;font-size:23px}.workspace header p{margin:4px 0 0;color:var(--muted);font-size:13px}.workspace header .primary{margin-left:auto}.mobile-menu{display:none}#content{padding:32px 5%;max-width:1500px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:22px}.stats article{background:#fff;border:1px solid var(--line);border-radius:12px;padding:20px;position:relative;overflow:hidden}.stats span{font-size:12px;color:var(--muted);font-weight:650}.stats b{font-size:30px;display:block;margin-top:8px}.stats i{position:absolute;right:18px;top:24px;width:9px;height:9px;border-radius:50%}.blue{background:var(--blue)}.amber{background:#e5a52c}.green{background:#26a36e}.violet{background:#805bdd}.panel,.form-panel,.ticket-card{background:#fff;border:1px solid var(--line);border-radius:13px}.panel-head{padding:20px 22px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.panel h3,.form-panel h3{margin:0}.panel p,.form-panel p{margin:5px 0 0;color:var(--muted);font-size:13px}.ticket-row{padding:18px 22px;border-bottom:1px solid var(--line);display:grid;grid-template-columns:1fr auto;gap:12px;cursor:pointer}.ticket-row:last-child{border:0}.ticket-row:hover{background:#fafcfb}.ticket-row h4{margin:0 0 7px}.meta{display:flex;gap:14px;flex-wrap:wrap;color:var(--muted);font-size:12px}.badge{display:inline-flex;align-items:center;align-self:start;border-radius:99px;padding:6px 10px;font-size:11px;font-weight:800;background:#edf2ff;color:#315fc6}.badge.analysis{background:#fff5de;color:#9b6810}.badge.resolved,.badge.closed{background:#e8f7ef;color:#14744a}.badge.waiting_client{background:#f3edff;color:#6a40ad}.empty{padding:60px;text-align:center;color:var(--muted)}.form-panel{max-width:900px;margin:auto;padding:30px}.form-intro{text-align:center;padding:10px 0 20px}.big-icon{width:48px;height:48px;background:#f0e8d1;color:#98771f;border-radius:14px;display:grid;place-items:center;margin:0 auto 14px;font-size:23px}.grid{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}.wide{grid-column:1/-1}.form-panel textarea{resize:vertical}.drop{border:1.5px dashed #bdc9c3;border-radius:12px!important;padding:25px;text-align:center;color:var(--muted);font-weight:500!important}.drop input{display:none}.drop b,.drop span{display:block}.drop b{color:var(--ink);margin-bottom:5px}.drop span{font-size:12px}.drop.drag{border-color:var(--gold);background:#fcfaf4}#file-list{margin-top:12px;font-size:12px}.actions{border-top:1px solid var(--line);margin-top:25px;padding-top:20px;display:flex;justify-content:flex-end;gap:10px}.back{border:0;background:transparent;color:var(--muted);padding:0;margin-bottom:18px}.detail-head{padding:25px;display:flex;justify-content:space-between;gap:20px}.detail-head h3{margin:6px 0}.detail-grid{display:grid;grid-template-columns:1fr 310px;gap:20px}.conversation{padding:22px}.message{border-left:3px solid #d9e0dc;padding:4px 0 4px 16px;margin-bottom:25px}.message.developer{border-color:var(--gold)}.message-top{display:flex;justify-content:space-between;font-size:12px}.message-top time{color:var(--muted)}.message p{white-space:pre-wrap;line-height:1.55}.attachments{display:flex;gap:8px;flex-wrap:wrap}.attachment{padding:8px 10px;background:#f3f6f4;border-radius:8px;color:var(--green);font-size:12px;text-decoration:none}.reply{border-top:1px solid var(--line);padding-top:18px}.reply textarea{width:100%;border:1px solid var(--line);border-radius:9px;padding:12px;resize:vertical}.reply-actions{display:flex;justify-content:space-between;margin-top:9px}.side-card{padding:20px;height:max-content}.side-card label{font-size:11px;color:var(--muted);display:block;margin:15px 0 5px}.side-card select{width:100%;padding:10px;border:1px solid var(--line);border-radius:8px}.history{margin-top:20px;border-top:1px solid var(--line);padding-top:14px}.history div{font-size:11px;color:var(--muted);margin:10px 0}.history b{color:var(--ink)}#toast{position:fixed;right:25px;top:25px;z-index:20;background:#18392f;color:#fff;padding:13px 18px;border-radius:9px;box-shadow:0 10px 35px #0003;display:none}#toast.error{background:#9b302c}@media(max-width:850px){#app{display:block}aside{transform:translateX(-100%);z-index:10;transition:.2s}aside.open{transform:none}.workspace{margin:0}.mobile-menu{display:block;border:0;background:transparent;font-size:20px}.stats{grid-template-columns:1fr 1fr}.detail-grid{grid-template-columns:1fr}.workspace>header{padding:0 20px}#content{padding:22px 18px}.login-card{margin:0}.login-shell{padding:25px}.grid{grid-template-columns:1fr}.wide{grid-column:auto}}@media(max-width:520px){.stats{grid-template-columns:1fr 1fr;gap:9px}.workspace header .primary{font-size:0}.workspace header .primary:first-letter{font-size:18px}.form-panel{padding:20px}.detail-head{display:block}.panel-head{align-items:flex-start;gap:10px}.login-card{padding:30px 23px}}